We hope you’re stoked with your gear but if you need to return something, we’re happy to help.
We offer returns within 14 days of the delivery date for orders placed on heavyleathernyc.com.
SALE items are FINAL SALE.
Any item purchased on sale is considered FINAL SALE and is not eligible for return, exchange or store credit, including items sold at promotional discount.
Returns must be unused, unworn, in original packaging with all tags attached. Your refund will be processed within 7 to 10 business days after your return is received. Refunds are issued in the original form of payment. PLEASE NOTE: Shipping and handling charges are non-refundable.
All International shipments will be considered final sale.
International exchanges may be arranged if the customer assumes responsibility for all shipping costs and duty fees.
Custom orders are non-refundable.
Terms for custom orders will be decided on an order to order basis, all inquiries will be kept discrete and a 50% non-refundable deposit is required before custom work can commence.
- Do not get leather or metal hardware exceptionally wet.
- Do not expose your leather to direct and prolonged sunlight.
- Always test conditioning materials on a small, discreet area of the leather.
- Seek professional assistance to clean stains.